El Arenal Vacations from $217

My room was clean and ready, the staff was helpful. I didn’t have any issues with my room or the amenities in it. It’s within walking distance to a lot of nice places to visit in the area.

We stayed here for 9days. 9 amazing days. Delicious breakfast. Friendly and helpful service. We wanted to mostly chill and this place gave me a great space to relax and unwind. Staff were helpful with helping me find locations to eat, grab a car service for a long road trip, and laundry service. We were able to use their spa on our last two days which was amazzzzing. We spent more time at the hotel than outside. That’s how homey it felt. I did feel comfortable knowing there were security in the lobby. A cafe, tailor shop, art gallery, gym, meeting rooms, and a barber/hair salon as well. Our room was upstairs, the most “noise” we heard was here and there people walking the hall with little chatter or a honk once every other day from outside. We live in LA so it was peaceful. Would definitely stay here again on the next trip.

We had a very bad experience during our stay. The chairs were broken, and unfortunately, my daughter sat on one of them, fell, and got injured. The bathroom door was also broken and would not close properly. The shower only had cold water, and the fan did not work at all. On top of everything, we were also asked to pay for a towel that could have easily been washed. Overall, the room was in poor condition, and the experience was extremely disappointing. We expected much better service and accommodations for the money we paid. I would not recommend this place.

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